Once placing your order no alterations or cancellations can be made.
If you find you have entered the incorrect shipping details please email us at your earliest convenience
To avoid postage costs please make sure you are choosing the right product and size,
please email us at firstname.lastname@example.org to ask any further questions about the product.
**Product with prints may vary.
We are happy to exchange your product for a credit note on the conditions that it is:
- Within 30 days of purchase.
- The product is unworn, unwashed and in original condition.
- Must have all tags still attached.
- Receipt must be included with the return.
Once your return is received you will be issued with a Credit Note Voucher via email,
which will allow you to repurchase any item of your choice.
We regret that Lionheart is unable to refund any shipping costs under any circumstance.
PLEASE NOTE: NO EXCHANGES ON SWIMWEAR OR JEWELLERY FOR HYGIENE REASONS. PLEASE MAKE SURE YOU SELECT YOUR SIZE CAREFULLY.
PLEASE NOTE: WE DO NOT OFFER REFUNDS OR CREDITS ON ITEMS PURCHASED ON SALE. PLEASE SELECT CAREFULLY.
HOW DO I RETURN AN ITEM?
1. Ensure your return meets all of the ‘Return Conditions’ above or your item may be returned to sender.
2. Fill out your returns form. You can download it here if you have misplaced it.
3. Use our Returns Portal to generate a post label, wrap your return up in a parcel pack and stick on your parcel.
Send your item/s back to the address below via a trusted post method as we are unable to take responsibility for lost parcels. Signature on delivery is recommended.
57 Bridge St East,
4. Returned products are assessed and you will be notified if your return has been accepted. You may then be issued with a credit note voucher via email. If your return does not satisfy the above conditions it will not be accepted and will be returned to you.
Overseas purchases will be charged postage as charged initially. We cannot take responsibility for change of mind/selection of wrong sizes.
We do not accept returns on sale items so please choose carefully.
If you require the same item in a different size, please contact customer service via email email@example.com or phone (61 3) 5762 5118 with your order number and we will do our best to accommodate you.
Items purchased during flash sale periods are included under this sale policy so please ensure you choose your item(s) carefully.
CAN YOU HOLD MY SIZE FOR EXCHANGE?
Please note we are unable to hold sizes for exchange.
If you are worried about missing out on your size, or need your item replacement ASAP we recommend purchasing the correct item prior to sending back your return.
We will issue you with a credit note voucher once we receive your unwanted item. Please note this amount is unable to be refunded.
DO YOU OFFER REFUNDS?
We do not offer refunds for change of mind or incorrect selection of size.
Lionheart is happy to help you out with a refund if the product you have purchased is:
Significantly different from the description shown
If it is faulty and can't be easily fixed or replaced.
If you have any questions please email us at firstname.lastname@example.org
If you wish to return your goods to change sizes or change of mind you are eligible for a credit only. Your credit note will last 12 months from the date of issue. You are only eligible to receive a full refund via Afterpay if the goods are faulty and can't be easily fixed or replaced or are not as described. When waiting for your item to be returned please continue to pay your payments.